At HARMONIVA SDN BHD 202601021649(1683746-P), we want you to be satisfied with every purchase. If you receive a defective, incorrect, or damaged item, you may be eligible for an exchange under the terms below.
1. Eligibility for Exchange
You may request an exchange if:
Damage/Defect: The item received is defective or damaged during shipping.
Incorrect Item: The item received is incorrect (e.g., wrong model, size, or part).
Timeline: The request is made within 7 days of receiving the item.
Condition: The item is unused, in its original condition, and in its original packaging.
2. How to Request an Exchange
To request an exchange:
Email us at harmoniva@outlook.com within 7 days of receiving your item.
Provide your Order Number and clear photos/videos of the issue.
Our team will review your request and respond within 1–2 business days.
3. Exchange Process
Once your request is approved:
Return Shipment: You must return the item to our warehouse within 7 business days.
Replacement: Once the item is received and inspected, we will ship the correct or replacement item at no additional cost (for eligible claims).
4. Non-Exchangeable Items
We do not accept exchanges for:
Misuse: Items damaged due to misuse or improper installation.
Final Sale: Products marked as Clearance / Final Sale.
Late Requests: Products returned after 7 days without prior communication.
5. Shipping Fees
Company Error: If the error is ours (e.g., wrong or faulty item), we will cover all shipping costs.
Customer Choice: If the exchange is requested for other reasons (e.g., buyer error), shipping costs will be borne by the customer.
For any further assistance regarding your exchange, please reach out to us:
📧 Email: harmoniva@outlook.com
📞 Phone: (+60) 1158741152
🏢 Address: NO 159-A, BLOCK L JALAN RAJA UDA, PUSAT PERNIAGAAN RAJA UDA 12300 BUTTERWORTH PULAU PINANG
🌐 Website: https://harmoniva-sb.com/contact-us/